Medical Assistants are one of the most versatile healthcare professionals. They are crossed trained to perform both clinical and administrative tasks within provider practices and various hospital settings. The Medical Assistant works alongside the provider gathering and maintaining comprehensive and accurate electronic health records. The medical assistant will provide direct patient care and education, obtain and perform diagnostic tests, and assist with a variety of in-office clinical procedures.
The Medical Assisting program includes clinical and administrative experiences that are competency-based. During the final semester, students will work clinically alongside a provider in his/her practice as well as perform administrative tasks. A Medical Assistant will have direct patient care, provide patient education, obtain, and test biological specimens, perform ECG’s and assist the provider in minor office surgeries. Administrative management skills include the understanding of legal and ethical issues, confidentiality, billing and coding, scheduling appointments, referrals, and insurance claims processing.
Opportunities & Information
Medical Assisting is at the heart of healthcare. Employment opportunities include but are not limited to:
- Family Practice
- Express Care
- Family Planning Centers
Specialty Practices: Pediatrics, Women’s Health, Behavioral Health, Cardiology, Urology, Neurology, Wound Care, Nutrition, Rheumatology, Dermatology, and Dentistry
Clinical and administrative responsibilities may vary depending on the practice. Clinical responsibilities include but are not limited to the following:
- Patient Education
- Electronic medical record documentation
- Exam Preparation
- Assist with minor office surgery
- Obtain and perform diagnostic tests
Administrative responsibilities include but are not limited to the following:
- Scheduling appointments
- Billing & Coding for insurance
- Prior authorizations
- Managing multiple computer applications
- Professional correspondence
Student Learning Outcomes
To prepare medical assistants who are competent in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains to enter the profession.
Upon completion of the program all students will:
- Be prepared and eligible for the American Association of Medical Assistants certification examination.
- Demonstrate critical thinking and problem solving skills within the boundaries of professional practice.
- Demonstrate effective communication with patients, families, and other health care professionals.
- Empathize and employ ethical principles and by showing respect for diversity of culture, age, and gender.
- Demonstrate technical proficiency on all skills necessary to for fill the role as a medical assistant.
Every year the Medical Assisting Program surveys their graduates and employers to determine the overall satisfaction regarding KVCC’s Medical Assisting program. The surveys evaluate the cognitive, psychomotor and affective domains to determine the graduate’s strengths and weaknesses. These surveys also allow feedback from employers that helps improve the quality of the program. Rated statements within the survey included but are not limited to:
1.) The amount of support available to students
2.) Employer satisfaction with the graduates knowledge and skillset
3.) The students overall satisfaction with the program
4.) The students pass rate on the certification exam (Certified Medical Assistant – CMA, AAMA)
The results over the last five years (2016-2020) are summarized below:
|Graduate Satisfaction with Program||Employer Satisfaction with KVCC Students||Rate at which KVCC Students Pass the Certification Exam|
|Average over 5 years||100%||100%||87%|
For more information, please contact:
Brittany Newby, Medical Assisting Program Department Chair
Samantha Hamlin, Medical Assisting Faculty
Professional Partners and Organizations
The Medical Assisting Program’s Professional Partners:
- Inland Hospital
- Maine General
- Redington Fairview General Hospital
- Sebasticook Valley Health
Links to Professional Organizations:
This committee is made up of physicians, area employers, industry leaders, sponsor administration, community members, current students and past graduates, and KVCC faculty members. The primary purpose is to help the College ensure that the program is relevant to the community, addresses current industry standards, meets workforce needs, and has appropriate resources to support high quality student outcomes. To accomplish this purpose, the advisory committee focuses on the specific functions of program development, curriculum review, program evaluation, instructor guidance, student recruitment, retention, and job placement.
Medical Assisting Advisory Committee Members:
Laurie Alexander, Employer, Sebasticook Valley Hospital
Courtney Daggett, Employer, Redington Fairview
Cindy Atwood, Employer, Health Reach
Marilyn Kenyon, Retired Employer
Clay Landry, Public Member
Barbara McCutcheon, Public Member
Ashley West, Employer, Maine General Medical Center
Susan McLeod, Employer, Maine General Medical Center
Lila Myers, KVCC Medical Assisting Graduate
Holly Kelley, KVCC Medical Assisting Student
Ann Walker, Adjunct, KVCC
Sarah Landry, Adjunct, KVCC
Kathryn Englehart, Sponsor Administration, Academic Dean, KVCC
Karen Normandin, Sponsor Administration, President, KVCC
Samantha Hamlin, Faculty, KVCC
Brittany Newby, Program Director / Chair, KVCC
The Last Medical Assisting Advisory Committee Meeting was:
April 23rd, 2021 at 10am
Frye Conference Room
Kennebec Valley Community College
Past Meeting Minutes