IT Support Desk

The mission of the Information Technology Department at Kennebec Valley is to serve the Kennebec Valley Community by offering reliable, secure and comprehensive information, communication and technology systems and services to advance the goals of the College.  We achieve this mission through computing, networking and communications innovation, training and management, and a commitment to the highest levels of professionalism and customer service.

You can request IT help or service from our Support Desk in one of four ways:

1. Through the self-help Web portal of our ticketing system
2. Via telephone, at 453-5079
3. By email at, or

4. In person, at our Support Desks in King Hall, Room 108 and Averill Hall, Room 215 at the Alfond campus

IT Support Desk Operating Hours

Monday through Friday, 7:30 AM to 4 PM.  The Support Desk is closed any day that the campus is closed.

<< Click here for a selection of KVCC IT technology guides. >>

Student Computer System Specifications

More than ever, having access to a modern, reliable computer is critical in order to succeed at College. KVCC has developed the minimum set of computer specifications listed below to help students ensure their current device will help them with their studies, and to help students who are looking to purchase a new computer make the best decision.

While the specifications listed below are suitable for most KVCC classes, be sure to find out if your specific program of study has any requirements in addition to these.

(1) For most classes:

  • Intel Core i3 or better processor
  • Windows 10
  • At least 4 GB RAM
  • 120 GB HDD or larger, SSD (Solid State Drive) preferred
  • 1024 x 768 resolution screen or higher
  • Webcam & Microphone (integrated or external)

(2) For classes with greater graphics & processing needs:

  • Intel Core i7 processor
  • Windows 10
  • At least 16 GB RAM
  • 256 GB HDD, SSD (Solid State Drive) preferred
  • 1440 x 900 resolution screen or higher
  • Webcam & Microphone (integrated or external)

If you have any questions about these specifications, please reach out to our Support Desk.

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