Click here to view WebCT How-to
Videos
Is your browser tuned up for
WebCT?
When can I log into my WebCT
class?
Is my WebCT userid and password
the same as the one for email and logging into the network?
-
Yes, your username and password should be the same as
your network username.
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To view a video about logging in, click
here.
Is my WebCT userid and password
the same as the one for SAS?
Why can't I get into WebCT?
Make sure you are using the correct username
and password. Your username should be the first letter of your
first name, and your complete last name. Usernames and
passwords are all lowercase with no spaces. If you still can't
get in, call Help Desk
(1-800-528-5882 Ext 5079 OR 453-5079) to verify your username
(as some common names have additional qualifiers added to their
username).
If you are
using anything for an ad blocker you will either have to disable it
while using WebCT, or remove it. There are hundreds of ad
blocker programs. Some of the more common ones are
Add/Subtract, Yahoo Companion! / Toolbar, Norton Anti-Virus (with the Firewall
protection). Check in Control Panel for anything that might
sound like an ad blocker program. If you are not sure about a
program, you can also check the program out on the Internet. -
Open Internet Explorer, go to the Tools
drop-down menu, select Internet Options. About one-third of
the way down to the right is a Settings button. Click on it
and make sure "Every visit to the page" is selected. Back at
the top click on the Security tab - make sure the Default button is
grayed out. Back at the top click on the Privacy tab - make
sure the Default button is grayed out. Back at the top click
on the Advanced tab - at the bottom click on Restore Defaults, click
on Okay. Shut down Internet Explorer, open it back up and try
to access WebCT.
Who do I call if I can't get in?
What is the best browser to use?
Why can't I get to some of my
course materials (syllabus, files, etc)?
-
Check to see if you are getting a message from
an Optimizer program. Usually a message will come up saying
"Optimizer" has blocked this site. Go to Start / Settings /
Control Panel / Add/Remove Programs. Look for anything with
"Optimizer" in it or "Internet Optimizer", remove the program.
If you
have anything for an ad blocker, you either have to disable it or
remove it using the procedure outlined above for optimizer programs. There are a lot of programs used to block pop-ups.
Some of them are: Add/Subtract; Pop-Up Eliminator, Yahoo Companion!
/ Toolbar, etc. If you have Norton System Works, it comes with
an ad-blocker which can disabled or you can allow certain sites. - If you are using Windows XP and have Service Pack
2 installed: Make sure Internet Explorer is open. Go to the Tools
drop-down menu. Click on Pop-Up Blocker and select Turn off Pop-Up
Blocker
I try to submit an assignment,
but it won't accept it why?
Sometimes WebCT is fussy about the way you name your file. If there
are spaces, characters or extra periods (dots), the program doesn't know how to
handle it, so it rejects the file. Take the spaces and the non-valid characters
out and try resending the file. -
To view a video about submitting
an assignment, click
here.
Why can't I see my quiz?
Look in the
task bar, the quiz might be minimized. Click on the quiz to
bring it to the foreground and maximize it (box in the upper right
in the middle). -
Check to see if you are getting a message from
an Optimizer program. Usually a message will come up saying
"Optimizer" has blocked this site. Go to Start / Settings /
Control Panel / Add/Remove Programs. Look for anything with
"Optimizer" in it or "Internet Optimizer", remove the program.
If you
have anything for an ad blocker, you either have to disable it or
remove it using the procedure outlined above for optimizer programs. There are a lot of programs used to block pop-ups.
Some of them are: Add/Subtract; Pop-Up Eliminator, Yahoo Companion!
/ Toolbar, etc. If you have Norton System Works, it comes with
an ad-blocker which can disabled or you can allow certain sites.
Make sure
Windows and Internet Explorer have all of the latest service packs
and updates. Click
here to check for updates.
Who do I call if I can't access
a quiz because it has been disabled?
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