KVCC Help Desk

KVCC Help Desk

 

Help Desk Operations Notices

Community Day

Response times expected to be delayed on Community Day, August 22nd, 2013
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About the Help Desk

The KVCC Help Desk is a one-stop shop for current KVCC Students, Faculty & Staff that are having technology-related issues accessing and/or using KVCC academic systems such as Blackboard, KVCC E-mail and the MyKV Portal.

The help desk is not able to provide support for your personal computer unless it involves an issue accessing an academic system, but can provide you recommendations of local companies who can.

For example if you are having an issue accessing your class in Blackboard and the technician determines it is due to a virus and/or malware, we cannot remove that virus/malware for you.  The technician will inform you of their diagnosis and refer you to a computer repair shop in the area.

 

Who to Contact?

Many times the help desk will receive requests from students that ultimately need to be taken care of by the instructor of the course.  Help Desk personnel are not authorized to extend timed tests, reset tests or usurp any course features such as timed releases.

Contact the Help Desk:

  • You cannot login to Blackboard, MyKV Portal, etc
  • You're having difficulty with a campus computer
  • You get an error message trying to upload a file to Blackboard

 

Contact Your Instructor:

  • In Blackboard, you can't see course content, assessments, etc
  • You need a Blackboard quiz/test reset
 

Help Desk Operating Hours

 

Fall & Spring Sessions

 

 Monday...............
          7:30 AM - 6:30 PM
 
 Tuesday..............
          7:30 AM - 9:30 PM
 
 Wednesday.......... 
          7:30 AM - 9:30 PM
 
 Thursday..............
          7:30 AM - 9:30 PM
 
 Friday..................
          7:30 AM - 6:00 PM
 
 Saturday..............
          8:00 AM - 2:30 PM
 
 Sunday........Closed

Academic Breaks

 

Monday...............
           8:30 AM - 4:30 PM
 
Tuesday..............
           8:30 AM - 6:30 PM
 
Wednesday.........
           8:30 AM - 6:30 PM
 
Thursday.............
            8:30 AM - 4:30 PM
 
Friday.................
            8:30 AM - 4:30 PM
 
Saturday.......... Closed
 
Sunday............ Closed

Summer Sessions

 

  Monday...............
            8:30 AM - 6:30 PM
 
  Tuesday..............
            8:30 AM - 8:30 PM
 
  Wednesday.........
            8:30 AM - 8:30 PM
 
  Thursday.............
            8:30 AM - 8:30 PM
 
  Friday.................
            8:30 AM - 4:30 PM
 
  Saturday.............
          8:30 AM - 12:30 PM
 
  Sunday............. Closed

    * The Help Desk is closed any day that the campus is closed

 

 Contacting the Help Desk

(207) 453-5079
1-800-528-5882
helpdesk@kvcc.me.edu